They’d lost my trust anyway. But to repeat @j06: wow.
Is this the TestFlight app or the App Store version for Post Office customers?
The new app which PO users were migrated to, the jaja 2.0 experience.
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Well, I got my new card today. On the plus side:
- The attached letter came with a tear-off section (which contained my personal details/delivery address) - makes it easier to shred just PPI stuff. High plus points there (especially since I spent an hour last night just ripping the PPI off a bag full of “to be shredded” papers).
- The contactless ability on the card is disabled by default so you need to do a chip’n’pin transaction first: no sniffing the card details en route with an NFC reader.
On the negative side:
- Needs an entirely new app installing - I have no recollection of this being mentioned anywhere - and it would have been nice to be notified with the letter with the card. I’ve now got two practically identical looking Jaja icons on my phone.
- App asks if I’m already a Post Office customer - which is a bit odd.
- Setup flow of the app is a “chat bot” style which is just annoying.
- On the activate card screen, explains what the card verification number is and where to find it (“The card security number is the last 3 digits on the back of your card.” - the fact the entire card number and expiration date is on the back as well could lead to confusion). The entry box then reads “Expiry date”: which wasn’t mentioned in the text… You have to scroll down (on Android) to see the CVV enter box.
- Setting up a direct debit starts up a “chatbot style” conversation with the messages and then continues and takes you to a standard DD form (why the fake conversation complete with delay for each message?).
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No sign of my DD payment today in the app, or my faster payment to pay off the rest of the balance. Not even the available balance updated like some cards do when they don’t show the transaction.
I’ve closed my Jaja account. The new is rubbish compared to the pioneer version.
Jaja also say that my pioneer account has an account balance to pay but can’t pay as the app shows I’m in credit.
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What have they changed? And why?!
The app no longer shows instant notifications. Transactions don’t show on the app for days until it’s settled. The available limit doesn’t live update, so you can’t work out how much you have spent.
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Wtf? Have they just chucked out their tech and bought off the shelf?!
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It looks like when they took the post office customers they had to use the post office system
It makes more sense to move Jaja testers into the post for ice system rather than vice Versa because if it went wrong then it’s going to be serious repercussions from FCA
I imagine they are going to improve the system they took from the post office and implement the new features into the existing system as it’s more cost affective and less risk to existing customers.
It would be interesting to know for certain. Feedback seemed to suggest the opposite - Jaja was forcing PO customers onto their system
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Got my jaja invite today
Is there any point?
No
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That’s all the info I needed
Deletes email
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Got mine a fortnight ago, ditched it. Got enough cards these days, plus I’ll prob be buying a car very soon so didn’t want a search showing up on my credit file when it’s not really needed. I’m sure it wouldn’t affect the car finance but no point risking it.
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If you’ve applied and received the card, any ‘damage’ to your credit rating will have already have been done.
Personally, I think it’s worth getting a Jaja card, especially as one from Starling, Monzo etc remain distant prospects and the app will improve over time
The initial beta showed promise, but I understood that all the fintech stuff got stripped from the final version, so no notifications, pending payments etc?
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I understand those features are due to make a reappearance…
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Still waiting for the old pioneer card to be closed and updated on my credit file.
Same here