Issues with Monzo Current account. Stuck at verifying details for 3 weeks now

Help
1

Hi there anyone else seen this?

I chose to upgrade to the current account 3 weeks ago. Got the new card and a went to verify it and now the whole thing is stuck at we are verifying your information and has been for 3 weeks.

I have force uninstalled and reinstalled and changed device and issue persists its frustrating carrying around 2 cards for the day the system finally decides to switch can someone help pls?

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2

You need a COP.

@RichardR can you help?

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3

Send an email to help@monzo.com - they should be able to sort that out for you.

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4

Hi there!

While Iā€™m not technically currently working right now, I have just jumped on to have a look at this issue and fix it. One of my colleagues will reply to your message to us. :+1:

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5

Hi All,

This has now been resolved by app chat , Thanks for your help

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6

Hopefully Iā€™m not being overly impatient but my app has been showing ā€œverifying account informationā€ for longer than the 48hrs period mentioned.

Is anyone here able to take a look?

Hey, at least Iā€™m eager to get up and running. Iā€™m looking forward to being part of the new wave of banking.

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7

Hi Andy, bear with us, just looking into your account now :grinning:

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8

Should all be resolved for you now @andymas78

Give us a shout if thereā€™s any other issues!

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9

Having the same issue. Hopefully someone can look into why my account is having activation problems too

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10

Should be sorted John :grinning:

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11

@simonb all sorted many thanks for your help.

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12

No problem!! :grinning: ā€¦

13

Indeed, all sorted and card is on its way Iā€™m told.

Thank you.

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14

Hey, Iā€™m having the same problem with the app stuck on Veryfying account information for over 48 hours now.

Would someone be able to take a look?

15

Hi, Iā€™ve just joined up because my app has also been stuck on the verifying screen for a week now and Iā€™m not sure if thatā€™s normal?

Thanks

16

Drop help@monzo.com an email and they will be able to fix this for you,

17

Drop help@monzo.com an email and they can help you

18

sadly mine has also not yet been verifyed

19

Hi guys,

I applied also a few days ago and my app is stuck on ā€œverifying detailsā€. I emailed at help@monzo.com but no response at all.

Can anyone help??

20

If youā€™ve emailed them, then youā€™ve done the correct thing so you just need to be patient.

You can try calling them too but email is probably best :slight_smile: