Issues with Monzo Current account. Stuck at verifying details for 3 weeks now


#1

Hi there anyone else seen this?

I chose to upgrade to the current account 3 weeks ago. Got the new card and a went to verify it and now the whole thing is stuck at we are verifying your information and has been for 3 weeks.

I have force uninstalled and reinstalled and changed device and issue persists its frustrating carrying around 2 cards for the day the system finally decides to switch can someone help pls?


(knows someone who knows Tom quite well) #2

You need a COP.

@RichardR can you help?


(Leonard) #3

Send an email to help@monzo.com - they should be able to sort that out for you.


(Rika Raybould) #4

Hi there!

While I’m not technically currently working right now, I have just jumped on to have a look at this issue and fix it. One of my colleagues will reply to your message to us. :+1:


#5

Hi All,

This has now been resolved by app chat , Thanks for your help


(Andy Mason) #6

Hopefully I’m not being overly impatient but my app has been showing “verifying account information” for longer than the 48hrs period mentioned.

Is anyone here able to take a look?

Hey, at least I’m eager to get up and running. I’m looking forward to being part of the new wave of banking.


(Simon B) #7

Hi Andy, bear with us, just looking into your account now :grinning:


(Simon B) #8

Should all be resolved for you now @andymas78

Give us a shout if there’s any other issues!


(John T) #9

Having the same issue. Hopefully someone can look into why my account is having activation problems too


(Simon B) #10

Should be sorted John :grinning:


(John T) #11

@simonb all sorted many thanks for your help.


(Simon B) #12

No problem!! :grinning:


(Andy Mason) #13

Indeed, all sorted and card is on its way I’m told.

Thank you.


(Matt) #14

Hey, I’m having the same problem with the app stuck on Veryfying account information for over 48 hours now.

Would someone be able to take a look?


(Andy) #15

Hi, I’ve just joined up because my app has also been stuck on the verifying screen for a week now and I’m not sure if that’s normal?

Thanks


(Jack) #16

Drop help@monzo.com an email and they will be able to fix this for you,


(Jack) #17

Drop help@monzo.com an email and they can help you