I sent a non-urgent query through to the Monzo help chat on Friday, and I still haven’t heard back. I sent an urgent query earlier today and I still haven’t heard back.
If I click on Chat History in the Help section, I don’t see either of those two chats.
Is the Monzo help chat feature broken, or is Chat History supposed to only show chats that Monzo have responded to?
I’m using the latest version of iOS 11 on an iPhone X.