Balance not updating

Help Bug Reports
#1

Issue:
The app often says last updated x hours ago
I have to restart phone to reconnect & get balance I have contacted Apple support diagnostic on phone shows no issues with phone itself

Details to reproduce:
It’s random cannot manually reproduce
OS:
Device: XSmax
App Version:
3.40.0
Screenshots:
I’ll add next time it happens

#2

iOS Version?

#3

13.5.1

#4

I realise it’s random, but have you tried to re-install the app?

#5

Not yet I was trying to avoid having to go the whole verification again but I’ll give it a try

#6

You shouldn’t have to go through verification again, it’ll just ask for your email - sign in using the “magic link” and enter your pin when prompted

#7

Oh ok. Clever monzo with my last bank I had to set to the whole thing again with card reader etc thank you I’ll do that & see if it resolves the issue :+1:t2:

1 Like
#8

I have reinstalled the app & I had the same thing happen a message popped up saying last updated15 hours ago

#9

Are you using a VPN? I believe that can cause issues.

#10

No I’m not using a VPN.

#11

I’m having the same issues. Last updated 13 hours ago!

#12

There’s an outage at the moment so might be connected to that if you’ve been trying in the last 30 minutes

2 Likes
#13

hopefully all will be resolved soon. was trying to find info to see if there was an outage. thanks.

#14

This is the monzo status page, if you ever need it

https://monzo.statuspage.io/

2 Likes
#15

Mine just takes a while to update. Really strange.