Issue: I can’t sign up my new account. when I finish activating my email and typing my account details, I can’t press ‘next’ because the button is dark. You can see it in the snap screen. I have tried many times but the situation is same. I don’t know why.
Details to reproduce: OS: 12.3.1
**Device:**iPhone XS max
**App Version:**2.53.0
Hi there,
This looks like an unusual bug, and we think it might be something to do with the language/locale settings on your phone. We’ll investigate more tomorrow. Thank you!
Odd indeed.
Have you tried force quitting the app, restarting your phone etc?
Also it might be in mm/dd/yyyy format (trying to see from your screenshot… but doesn’t look like the text matches the size of the boxes below (so would be hard to enter yyyy/mm/dd if the fields aren’t big enough)??
Maybe send @kieranmch a msg directly as they said they’d investigate (definitely looks like a language/locale setting!)
I’m sure they can get it sorted for you, they are good that way!
@kieranmchIssue: I can’t sign up my new account. when I finish activating my email and typing my account details, I can’t press ‘next’ because the button is dark. You can see it in the snap screen. I have tried many times but the situation is same. I don’t know why.
I can’t type the date of birth in the format of YYYY/MM/DD.
Details to reproduce: OS: 12.3.1
**Device:**iPhone XS max
**App Version:**2.53.0
Some feedback after experiencing the same problem. My iPhone language was set to English South Africa. After changing the preference to US English I was able to enter the date correctly