My wife is currently having some issues with her PIN. She’s entered her PIN incorrectly 3 times and has begun the customer service journey via chat in order to get her account back.
The only issue (apart from her PIN seemingly not working) is that upon closing the App, you cannot get back to the CS chat without entering another incorrect pin.
That’s the screen she’s presented with. The fingerprint icon doesn’t do anything. She’s on an iPhone 11 Pro without a fingerprint reader, so that being there in the first place is just odd.
The info window shows nothing massively useful with just some text and an “Okay” button.
Upon entering another incorrect pin;
Hitting Recover Pin is the only way to re-access the Chat.
There should be a way of accessing the Chat from the first screen. When CS replied asking her to close and open the App, getting back to the chat was seemingly impossible without further incorrect PIN entries.
OS: iOS 13.3
Device: iPhone 11 Pro
App version: 3.15.0