Pin reset feature not working

(Helen Hudson) #1

upload photo and video and get error

(Andy - Customer of Monzo - Own Thoughts) #2

Hi @helenslondon if you use the in app chat - help - chat with a real human they will help you out with this.

You can also email or phone the number on the back of your card if you’re having trouble accessing the app or it’s urgent

(Nick Slade) #3

Be sure to take a screen grab or note down the error you are getting as well! That will really help them to locate the cause

(Andy - Customer of Monzo - Own Thoughts) #4

Good call @Slicknade!

(Helen Hudson) #5

subverted problem - remembered the pin