Pin reset feature not working


(Helen Hudson) #1

upload photo and video and get error


(Andy - Customer of Monzo - Own Thoughts) #2

Hi @helenslondon if you use the in app chat - help - chat with a real human they will help you out with this.

You can also email help@monzo.com or phone the number on the back of your card if you’re having trouble accessing the app or it’s urgent


(Nick Slade) #3

Be sure to take a screen grab or note down the error you are getting as well! That will really help them to locate the cause


(Andy - Customer of Monzo - Own Thoughts) #4

Good call @Slicknade!


(Helen Hudson) #5

subverted problem - remembered the pin