upload photo and video and get error
Hi @helenslondon if you use the in app chat - help - chat with a real human they will help you out with this.
You can also email firstname.lastname@example.org or phone the number on the back of your card if you’re having trouble accessing the app or it’s urgent
Be sure to take a screen grab or note down the error you are getting as well! That will really help them to locate the cause
subverted problem - remembered the pin