Pin reset feature not working

upload photo and video and get error

Hi @helenslondon if you use the in app chat - help - chat with a real human they will help you out with this.

You can also email or phone the number on the back of your card if you’re having trouble accessing the app or it’s urgent

Be sure to take a screen grab or note down the error you are getting as well! That will really help them to locate the cause

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Good call @Slicknade!

subverted problem - remembered the pin