Pin reset feature not working

upload photo and video and get error

Hi @helenslondon if you use the in app chat - help - chat with a real human they will help you out with this.

You can also email help@monzo.com or phone the number on the back of your card if you’re having trouble accessing the app or it’s urgent

Be sure to take a screen grab or note down the error you are getting as well! That will really help them to locate the cause

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Good call @Slicknade!

subverted problem - remembered the pin

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