I reached out to Monzo chat. Took 3 days to respond.
They told me to delete and re-download the app, which worked initially to speed things up, (nowhere near as fast as the app used to be I might add) but then as the days went on it just got worse and worse, to the point that I had to stop using it altogether.
I’ve opened two accounts recently, a current account and the other a savings account. Trying to move money around from Monzo to these accounts is what broke the camels back for me, as it took me a whole day to get things done.
There’s not a single other app on my phone that is running slow or has any impact that I can think of on Monzo, my phone has worked as it always has done.
It takes a while to open, you get a black screen which lasts seconds and you have no idea if the app has crashed or not, then once you’re in the app, hit a tab, wait…it opens, try to scroll through pots is a nightmare, you swipe, nothing happens, you swipe more thinking nothing has happened and then it recognises the first swipe, but then you’ve done a second swipe so it shoots past which pot you wanted. Payments tab is the worst for me.
As you can tell from this essay, it’s been terrible