I registered on the Mondo Beta and was patiently waiting for a card. I was invited to invest and did so, got the card and registered the app…All good.
Yesterday I went to use the app and it told me I was at the top of the queue and to register my details. Now it wants me to topup again. How do I get this working again? I can’t even use the chat function in the app.
I’ve tried deleting the app, powering off and re-registering as the other Alpha user suggested, but that hasn’t worked. I don’t think I have another email address registered. I did initially use a masked email for the investment, but I believe that was updated. When I registered as an investor I used the email address registered with this account. Can you see if there is another email registered somewhere please?
Yup, worth noting that even if you tap through the initial signup information screens, as soon as you enter an email address associated with an existing user, it’ll direct you to sign in rather than sign up anyway.
Another data point: I also opened the app to find a login screen.
In my case I accidentally tapped the button to create a new account (as it’s the larger one), and now I’m stuck in the process of creating an account and can’t get back to my existing account.