I was excited to receive my investor current account card, unfortunately the activation process provided on the letter receive is inaccurate.
The process I went through in order to successfully activate the card was to go to ‘my account’, ‘freeze’ my current card and then click the ‘activate’ option to activate the new card. Just an FYI for future letters perhaps. I’m definitely running the latest version of the app just in case anyone wondered. (1.9.22)
It’s probably worded this way because you usually only get a replacement card when you have frozen your card and requested a new one. They just used the same paper as a normal replacement.
This is probably buried in my inbox under the thousands of emails I receive daily. Additionally this was also sent about a month ago when I first ordered the investor card.
I ordered my investor card 1 day after the email arrived and got my investor card 2 days after I ordered it so the instructions were probably fresher in my mind