First time top up


(Thomas Newman) #1

Hi, I’m trying to top up for the first time, and I get the message below.

Sorry, there was a problem. Please try again and contact us if it continues.

I’m wondering if its my post code, as the house is new and never shows up when searching online.


(Dan) #2

Hi Thomas

I would contact Monzo through the In-App chat under the Help section (if available) or email help@monzo.com so they can look into your account for you.

This is only their community forum, the best place to get support is through the above channels.

I hope your issue gets resolved soon :+1:


(Allie) #3

My best friend is trying to sign up and getting stuck on the same screen.


(Thomas Newman) #4

Looks like its a global issue, I will email support and direct them to this URL.


(Allie) #5

Is there any update on this? I’ve been telling my friends how great Monzo is, and clearly, this leaves a terrible first impression.

I’ve just told my friend to email help@monzo.com, but really, I won’t lie - it looks bad when it’s broken in the signup process!


(system) #6

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