What is one of them??
Are you joining :mondo: Carl? Well done if so
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Congrats @Carlo1460 
This sounds like the start of a very exciting journey!
(Iām not onboarding with 
but I still have many questions too)
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Iām currently going through referencing but Iām anxious as Iām coming from a legacy bank 
Most anxious about working constant lates and job security so was hoping someone could put me at ease.
Iād be joining financial difficulties - collections, helping customers who may either be, or due to be, struggling with their products such as overdraft loan or flex 
Very similar to my current role as SME for recoveries and collections at LBG.
Edit: the job security aspect comes from Glassdoor reviews (probably should just remain open minded ) and then constant lates was also mentioned but that may be mostly COps, as I believe recoveries are I recall from interview 8-6 or similar.
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Hopefully someone will join in and answer all our Q&A 
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I once - literally once - took a look at Glassdoor for the providers of my gainful employment and it was like reading some sort of mad fiction, so I take it all with a massive pinch of salt (my employers are by no means perfect, but come on folk!)
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I hope you were putting full effort into those cheese plates at LBG! 
Haha yeah agreed. LBG has some terrible reviews too.
I guess itās natural to be concerned leaving a role youāve been at some time to grow elsewhere. I know Monzo will 
Lead to more opportunity in the longer term.
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I canāt comment on cheese plates, Iām mbna so the backend 
Any chance having a collections colleague come on and do AMA - or if one could PM me - Iāve many questions before coming onboard with Monzo in Feb
Sure! DM me. I return from holidays on the 4th so I can help out if you want?
Iād be joining financial difficulties - collections, helping customers who may either be, or due to be, struggling with their products such as overdraft loan or flex
I work literally nowhere near that part of the business at all so I may not be of any help to you 
Job security
It doesnāt bother me in the slightest. I presume glass door talks about being a pre-profit startup?
My words are not helpful very much, but you can watch TS or other C-Suite members discuss openly about this stuff
We have thousands of dashboards detailing our KPIs and even regular email threads talking about our KPIs and so on so you can make this decision yourself 
Thanks!
Yeah during interview and some docu checks with HR they said the stats are looking really positive now
I guess if profit was there pre crowdfund this year then thatās only a good thing.
If you could hit anyone up on slack who may know the working hours for collections findiffs that would be a god send.
I do see the phone lines are only open 7am to 8pm which is not too far from my hours now, though Sunday working 
I will dm some others.
I will dm some others.
Sure sure, I will probably not reply until January because I am on a holiday and as much as I love Monzo and spend all days on these forums I do not want to be working on my holidays 
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Totally outside view, but I cannot envisage Monzo shrinking the absolute number of COps. Bending the rate of increase yes, but not the actual number
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Literally seen this before I DM, youād possibly know most
Itās more me being a natural stress head and understandably last year was a rough ride for most businesses.
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Congrats on starting for Monzo, but surely this is the sort of question you should have asked during the interview process?
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So, I didnāt get the job I was interviewed for which said hours were x-x but was offered another role, so havenāt had chance to speak about the specifics as yet.
Iāll drop recruitment a message, though I feel someone in the role can answer more specifically as when asking about hours previously with the main hiring team itās the usual āopen availabilityā which wasnāt the case when asked during the interview of the initial role.
And thanks 
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I understand what you mean. I left a job that was supposed to be 8-6 and was regularly 6/7-7/8 and that was a big concern of mine going into the next role.
Hopefully someone will get you a more accurate times, but I wouldnāt worry too much about GlassDoor.
I think my inquisitive mind puts me on edge
My hours now are from 8am - 8pm no Sundays, 35hrs per week, but fixed rotation shift.
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Been so long since Iāve been a regular here Iām going to reintroduce myself and get posting. Hello! 
31, East Anglia, married to @CarlMorgan, financial analyst at a very large shipping company. 
Previously full Monzo but headed over to the dark side - currently using Starling with Chase on the side and a bit of AMEX for good measure. That said, I still have a soft spot for Hot Coral. 
Still here for the chat, been missing the community! 
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Nice to have you back.
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