I am trying to resolve an ongoing issue with a cheque that “bounced” and then suddenly got cashed three and a half months later. Both frustrating and embarrassing.
Meanwhile, I find out the interest certificates don’t print on them what account and/or pot they are related to and they appear linked to other accounts within your Monzo wallet.
A manager has suggested I put this forward as a feature for the future. No acknowledgement that this is verging on a bug
This answer took 9 hours to arrive after talking to multiple people on the support chat.
When companies loose their spark and innovation you hope they find sensible things to fix and improve. Surely if both of these things are falling by the wayside Monzo will struggle to hold onto customers.
It’s sad to see Tom go, I hope he manages to fire his innovation that built Monzo into something new and refreshing. Or just rest.
Removed a level of frustration that made the original post feel inappropriate.