So i am on holiday in South Korea (here for another week!), been using the card perfectly for 1 week, payments and cash withdrawals all been fine and no problems.
However, the card is now getting declined and asking for chip and pin (for me to enter my pin), the problem is there is no way to do this in the shops or ATM. I have activated the magnetic strip, and it is no help.
Every shop i go in they plug your chip in, but it doesnt ask for the pin.
Does anyone know how to solve this problem? Currently i canāt use the card, nor can my wife!
If youāre able to add your card to your phoneās Google/Apple Pay, would that work around it?
Otherwise it sounds like your card has reached its contactless limit, and is subsequently running up against South Korea systems not being set up for chip and PIN.
Just had almost the same experience. Transactions are declined with āTry a different cardā which is unhelpful. Chip and signature transactions actually usually worked OK when they were offered - usually the ones that declined didnāt even get as far as that.
Apple Pay is accepted at some merchants, but itās actually fairly rare, and Google Pay isnāt accepted almost anywhere (Samsung Pay and LG Pay are incumbant here).
Contactless sometimes worked but thereās not alway the hardware for mastercard NFC payments (but there is for the local NFC payment methods). And yes, without PIN entry you quickly use up your limit and contactless is blocked soon after.
I had this same issue and think Iāve found a couple workarounds:
Regarding the enter pin issue, if you send money to a contact on the monzo app (and Face ID is disabled on app settings) it will prompt you to enter your card PIN. After I did this I was able to use my card as normal again after it had gotten declined for not entering the PIN.
Regarding cash withdrawals, try to use ATMs in metro stations as these are where Iāve so far had a 100% success rate (having entered my PIN on the app before). I think itās covered on other threads but these are āglobal ATMsā.