In-App Chat Unavailable - 2/7/18


(Richard Cook) #1

Hey everyone :wave:

We are currently experiencing issues with in-app support.

We know what the problem is, and we’re working on fixing it. But you won’t be able to reach us through the in-app chat for the time being.

For urgent issues, please call us on 0800 802 1281, +44 20 3872 0620 (abroad), or use one of our social media channels.

Thanks for bearing with us.


(Andre Borie) #2

Is it specific to Monzo or Intercom in general?


(Richard Cook) #3

Update:

We’re back online :muscle:

In-app chat is working as normal again. We might be slow at responding to your questions while we catch up.

Thanks for bearing with us!

It was specific to us.


#5

They use intercom?

In the 2018 report:

The bank now runs entirely on technology we’ve built from scratch ourselves. As well as letting us respond quickly to changing customer demands, it also costs us less.


(Andre Borie) #6

Monzo still uses Intercom. There was a plan to bring that in-house but they scrapped it for now.