Does anyone know if Intercom are having issues this morning?
Having problems seeing my Monzo conversations and on a few other apps using intercom too.
confirmed there was scheduled maintenance and then a brief outage.
Ah good to know it wasn’t just me. I was a bit concerned since I didn’t see anything on the the Monzo status page(s)
Intercom were quite quick to resolve it though but it did confuse me at first!
If intercom goes offline, does this mean Monzo Customer Service does as well?
1 Like
Whilst intercom was down I couldn’t access Monzo customer support or support on other apps that use intercom
Bit of an issue, an element of the stack that Monzo cannot control. @simonb any thoughts on this?
Sure - Intercom isn’t a long term solution for us 
A lot of our operations tools are already done on our own custom platform. We hope to move everything to that platform over the next year or so.
14 Likes
So great to have confirmation that Intercom is going to be replaced! It is by far the weakest part of the Monzo app, I really don’t like it. 