jzw95
13 September 2018 10:48
3
There have been various issues noted with the existing chat system (Intercom ) in the past, so would be good to see all of those that still remain addressed (click to see the full threads):
As a designer I get headaches when I have to get to my previous support conversation. Chat -> Chat with customer support should just take me to the conversations screen instead of taking me to a new chat screen. Think about it? How many extra support tickets you will avoid by building a bit of logic that determines if a user has an open conversation. In terms of UX it would be a lot more logical. I will post more good suggestions because your app could do with a bit of work.
Having today used the in-app chat I’ve found that it does not automatically scroll to the last message, you have to manually scroll to the bottom. Why is this?
The customer service however was 5 star.