When trying to do identity verification to unblock my pin I’m presented with just the blue background where the camera is meant to have loaded. Im using a Sony Xperia Z5 Compact updated to the latest version of the app
Can you try reinstalling the app?
Hi Fraser & welcome
Can you run through the steps detailed in the post below and let us know how you get on?;
Check Monzo has camera permissions in your phone’s settings app.
My girlfriend had this problem too, also with an Xperia phone but a different model.
None of the above worked, the app had the camera permissions. Tried uninstalling and reinstalling but that hasn’t worked.
Contact monzo using the in app chat ,
And they can report this bug to the relevant team.
I would suggest logging in on a new phone to do the identity verification and then you can log back in to your current phone, that would be the quickest option as debugging and rolling out a fix can take a few days.
Yeah I can’t do that either annoyingly. When I click to do that it shows the chat for less than a second before bringing the previous menu to the front. This is the one problem with having everything run through an app…
Will see if I can borrow someone else’s phone for a bit