Can't record identification video

Hi, Iv’e got an iPhone 6s Plus and I’ve tried to make a identification video several times now on different occasions. I’ve tried to turn off my phone, delete and download the app again… nothing works. I come to the page where it says you should press the microphone button but when I do nothing happens.

What can I do?


Have you checked the app has permission to access video/microphone?

I don’t have an iPhone but it’s what I would check on Android.

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Yes I’ve checked that and allowed it to use the microphone …

Hi Agnes & welcome :wave:

Try going through the first few points in this post;

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