Hello, I have found a wallet containing a Monzo card, any ideas how I can re-unite wallet and card with owner? I have signed up for this forum to try and do this as there is nothing I can see on the Monzo site relating to this situation.

Hi Mark Welcome to the community, and thanks for taking the time to try to put this right I remember finding myself in a similar position for another bank a couple of years ago - I found a card in the street In that case I rang the number on the back and they were similarly not quite set up for t…

Personally I’d ring the number on the back of the card :+1:

Well, this is a nice wallet of premium brand with a not insignificant amount of cash and other loyalty cards etc, was hoping that there might be a route so that Monzo could send the owner my email address so we could take things from there, maybe that is not possible. ?

You’d be better off handing it in to your local police station. I’d be very surprised if Monzo were willing to share your personal details with a customer, for obvious reasons. Monzo should however be able to tell the customer which police station they should contact in order to get their belongin…

Thankfully, they don’t. The only way for the finder to resolve this is to contact the bank to report. That’s what the phone number/URL on the back of the card is for. Monzo will then likely freeze the (lost) card and send a replacement to the owner - unless the owner has already noticed the loss a…

[image] NekoZombieRaw: I’d be very surprised if Monzo were willing to share your personal details with a customer, for obvious reasons. What are those obvious reasons, please? I can understand Monzo not giving the account holder’s details out, but not if you’re consenting to give your own out…

Surely the answer’s already been given. Take it to the local police station. :slightly_smiling_face: After all, the owner may already have approached them. Unlikely they’d have contacted Monzo or any other bank.

You could post the wallet to Monzo’s mail address. I’m sure when it is in the hand of customer services, they may forward it on.

Phone the number on the back of the card Email help@monzo.com It’ll take a few days for a reply Or hand it in at your nearest police station. It’s a common thing that people do all the time :woman_shrugging:

[image] markgengine: Was hoping to find an answer here from Monzo and not the usual load of tosh from people with no real experience. What exactly were you hoping for to be suggested? Monzo aren’t going to tell you whose it is, nor are they a lost and found service.

I have found a Monzo card

UK Help

Peter_G 27 September 2020 20:38 19

Why the acrimony?!

I know the world is polarising, but this is just someone looking to hand in a bank card. It’s not a holy war.

Thread closed.

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I have found a Monzo card

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