I was wondering about something from that happened to me the other day. I work in retail concierge and had a customers wallet handed into our lost property, I called the number for lost/found cards (it was one of the big 5 banks, we get a lot of lost cards and we rarely have the time to call the bank.) the lady who answered was most unhelpful. She blocked the card and despite saying I was from the shopping centre itself and offering a item log number she wouldn’t pass a message on the the owner to say we had his wallet.
I was wondering what Monzo would do in the same circumstances? I assume there must be a straightforward reason to have been bluntly refused to pass a message onto the owner, but who knows?
Overall I’m curious into what Monzo/banks can and can’t do in such a situation?