I closed account and want to reopen it

Hi there, I recently made a Monzo account and then closed it within 14 days and I know want to join Monzo back again but it won’t let me.
I tried to put email and then number but says they were unable to verify my number. I tried to call Monzo but cuts my call and emailed them.

Could someone help pls? Thanks

You can’t re-open your account unless 30 days have passed since you closed it.

After which you need to email or telephone them because you can’t reopen the account yourself. Sadly nobody on here can help with this so you’ll just have to be patient and keep trying :slight_smile:

So does that mean it is possible to reopen the account?

If 30 days have passed then yes. No problem :slight_smile: Just get in touch with them and it can be arranged.

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Thank you so much. Do you know how long it takes for Monzo to respond to email?

Hi there,

As per our re-opening policy you’ll need to wait 30 days in order for us to re-open the account. Once the 30 days has passed, please email help@monzo.com and we’ll be able to take a look at getting the account re-opened for you :grinning:

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