Issue: When I go into create a joint account, I no longer see the list of my contacts to create a joint account with.
Details to reproduce: Go to Profile (click on the profile picture) → scroll down to select “Open a Joint account” → Click “Next” on the following 4 screens → Joint Account Set-Up screen should show a list of all contacts (this is empty for me).
OS: Android
Device: Samsung S10+
App Version: 4.11.1
Screenshots:
Does your contact that you want to open the account with have pay with friends/ pay a contact on? And do you?
I am sure at least one of my contacts do. As you can see none of my contacts are shown and I have over 150 contacts on Monzo!
Try reinstalling the app and see if that fixes it
That sounds a bit extreme, but happy to give that a try.
When odd things like this happens it usually sorts it out 
It’s the computer equivalent of turn it off and back on again.
Make sure you have payments with friends enabled too 
I have enabled that, but looks like reinstall is the way to go.
So, that did not work. I uninstalled and reinstalled the app. Still same issue. Does anyone form Monzo actually work here?
You’ll need to go to in app chat if you want staff support
How can I do that? I have tried looking for help categories and the only way I can initiate chat is, if it has anything to do with money or change of name etc. I cannot find a chat button anywhere. The help topic that I had was this “Report a bug” and it took me here.
All buttons lead to the same chat system. So click one of those or search ‘contact us’
seach the help section for ‘contacting support’ and you’ll get a link
Thank you @Ordog and @Rat_au_van that has been the most useful help I have got! I managed to get in touch. Will keep this thread posted.
