Monzo Plus and Premium (2020) for Joint Accounts

[davidwalton (Award Winning Hot Coral Analyst)]

Just like the alarm bell which is the email from school - “Does your child have the equipment to access online learning?” (aka, heads-up re: Governmental COVID plan B/C/D incoming), I’m recently getting the uncormfortable feeling that Joint Accounts are also getting a heads-up re: TERMINATION

Joint account set up

I am trying to open a joint account, and both myself and my partner just receive a message 'we cant offer you a joint account, and we can’t tell you anymore about why? this is slightly frustrating, and i don’t know how to resolve it?

I cannot create a Joint Account

Issue: When I go into create a joint account, I no longer see the list of my contacts to create a joint account with. Details to reproduce: Go to Profile (click on the profile picture) → scroll down to select “Open a Joint account” → Click “Next” on the following 4 screens → Joint Account Set-Up screen should show a list of all contacts (this is empty for me). OS: Android Device: Samsung S10+ App Version: 4.11.1 Screenshots: [Screenshot_20211213-104450_Monzo]

Joint account application

I’m trying to create a joint account with my partner who also has a Monzo account. We both have ‘Payments with Friends’ turned on but can’t find or select any contacts in the account application? Any help greatly appreciated?