Been trying all day to create a joint account with my partner, but the app doesn’t seem to be letting either of us do this. Does anyone know if there’s currently some kind of system error, or they’re not accepting new applicants or anything?
Or if there’s anything we’re neglecting to do first. We tap the ‘Open a joint account’ button on our app, press ‘next’ 3 times to get through the helpful info pages, and end up on a screen that says ‘Who do you want to create a joint account with?’. The only option that appears is ‘Contacts on monzo’ but nothing happens when we tap this option. I thought it must be a problem with my phone but it’s happening for both of us. We have each other as contacts. Any ideas?