Hi,
My Monzo account randomly logged me a few days ago and since then I’ve been unable to get back into my account, instead when I press ‘log in’ it assumes I’m making a new account when all I want to get into the app!! I’ve tried many many times and nothing is changing, what shall I do!?!?
Have you tried deleting and reinstalling the app? That fixes most things.
If you are being asked for a phone number, it means you’re trying to open a new account (it catches a lot of people out).
Other than that, an email to help@monzo.com, or a call to the number on your card should get you a definitive answer.
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Just to check - are you definitely using the correct email address to log back in?
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What were your transactions before this happened?
Are you able to login okay at web.monzo.com?
Everything sorted now 
thanks for everyone’s help!
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