I’m enjoying a nice holiday in Rome. We are moving by car, and yesterday I used Monzo to pay for fuel using a self service machine. After buying about 15 euros of gas, in the next few minutes, I was charged 101 euros on my Monzo account. The transaction was still pending, but the 101 euros already deducted.
It stayed like that until the morning after, at about 10am, when the amount changed to 15 euros, and the transaction wasn’t pending anymore.
I don’t really mind too much, as I got the money back, but still it was an uncomfortable experience, and there could be the argument that you actually can’t afford to get so much money rendered unavailable for about 12hrs. It kinda of creates a sense of uncertainty that I’m sure you want to avoid ( the less convinced friends that are using Monzo were a bit disconcerted by my tale )
Any clue why that happened? Any planned solution?
Thank you and keep up the good work!