I’d like to ask the Monzo team a specific question, but there seems to be no way to get help.
The phone line doesn’t have a corresponding option (I get the automatic “we won’t be able to help, over the phone, please use the chat functionality on the app”), I don’t find an email on any of the oficial pages (there were some mentions in community replies, but I don’t know if the email is still valid) and more improtantly I can’t find the “chat” option on the app (either it’s not there or I can’t find it and you seriously have to design your app better to make an important option more visible…).
So. How can I ask a simple question directly to Monzo?
The question is this, in case I can get an official answer here:
I have a standing order into monzo, and a standing order from Monzo to a pot. How can I make sure these always happen in the correct order if I set them up for the same day? (thinking about weekends, bank holidays, when it’s not impossible that the source bank delays it until the next wroking day)
Thanks in advance for any help, I’d be looking for some official/officially backed answer as I seriously don’t want to get any overdraft for something this (conceptually) straightforward.