I know that there have been loads of threads regarding monzo chat, and a few frustrations along the way too.
This morning I had a problem with my card not working online and being declined, so raised via chat and was expecting a bit of a wait…
Within 3 minutes I had a reply and after verification my CVV was unlocked in less than 5 minutes .
I thought that was pretty good going and thought I’d share in the forum as often we tend to see the cases wher perhaps it’s taken a bit longer.
All in all a really good service on this occasion - plus it was my fault the CVV was locked for inputting it incorrectly a load of times!