I do think how quickly you get a response depends on the type and urgency of the issue. Which is how it should be – I have no problem waiting a few hours or overnight for a response to a non-time sensitive issue (saying that, I can’t remember the last time I didn’t get a useful response within 3-4 hours at most). It’s like sending an email or using secure online messaging at e.g. Nationwide where you typically wait 1-2 business days.
But for urgent issues like this, you do want a more chat-like interaction with quick resolution. Glad to see the system working, thanks for posting your experience.
I was pleasantly surprised and reassured, when it comes to some queries a response in a day or so
Is more than reasonable however with something like your card not working- knowing you will get a response nice and quick was great. This is actually only the second time I’ve needed to contact someone for some help and both times have been spot on.
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