Hiding Transactions and Statements


(Hrach Ghapantsyan) #1

I honestly think that a feature that would allow you to hide or ‘delete’ transactions with a simple swipe to the right would be a great addition to Mondo, and possibly in the future the option to download and print statements of all transactions for a set period of time.


MightAx, blown away within a weekend
(Hugo Cornejo) #2

Thanks a lot for sharing your ideas!

We’ll totally give you tools to generate “old statements”, we know it’s fairly common to be asked for a traditional piece of paper when dealing with bureaucracy. Our first step on that direction will be the ability to export.

Regarding hiding or deleting transactions that’s something to explore but, on a first thought, it sounds a bit scary. There are some important consequences if we let you hide transactions at your will. Suddenly totals wouldn’t add up, our budgeting tools would be more complex (should we consider hidden transactions as part of your expenditure or not?), how do you bring them back if you want to unhide them?, etc. It seems a bit too messy IMHO.

What we are totally working on is in letting you dismiss non transactional items, for example if we send you an item saying “Your funds are running low”, you’ll be able to delete it after reading it. I hope that makes sense :slight_smile:


MightAx, blown away within a weekend
(Christopher J. Sladdin) #3

I agree with the concerns you mention. Would be nice, however, to see the ability to hide a transaction listing which failed. For example, I tried to pay more than the limit in one transaction, and then paid properly in two smaller transactions. But to have three transactions on the screen, where one is not a transaction, just looks messy.


(Hugo Cornejo) #4

You’re right declines are a different story, we will probably let you remove them since they don’t affect your balance. This was in fact the original design for that:

Best part is that we’re actually building it right now so we’ll have news :soon:


(Alexie Staffer) #5

I think the best model to visualising how hidden transactions would work is actually to think of it as 2 views, “Important Transactions” vs “All transactions”. Like “Pinned” vs “All” in inbox by Gmail.

If you’re worried about hidden transactions being missed, or people assuming incorrect maths, you could summarise groups of hidden transactions, “8 Hidden Transactions: -£58.37”.

Perhaps the word “Hidden” is the sticking point. How about Junk, Unimportant, Boring, ect.


(Zander) #6

There’s a problem with comparing it to Important vs All like in email though, which is that with email the items you are viewing are not actions undertaken by you, the user, they are created by someone else. Take this example:

Email
"Acme Corp has a special one-time offer of 35% off it’s latest product The Toastmaster 3000 :bread: :sunglasses: "

Transaction
":coffee:️ £2.99 at Costa"

So I think it’d be fair to say these are two examples one might use for ‘unimportant’ items. The email is some marketing fluff, just a generic newsletter blast. The transaction is your morning coffee, it’s not an unusual purchase and only a small amount.

The reason the email is okay to be flagged as unimportant is that it doesn’t impose or force anything. You receiving it doesn’t mean you’ve then purchased The Toastmaster at 35% off, it’s just a suggestion, an idea that Acme wanted to put in your head.

However, with the morning coffee you purchased, it’s not something that’s up in the air — it 100% happened, and even if just a small amount, it’s still part of your spending behaviour, which means it holds as much importance on Mondo as any other transaction. Especially considering, if this were to be your daily coffee, at the end of the month it comes to ~£90. That’s too much :moneybag: to :checkered_flag: as unimportant.

After that, the issue that comes with hidden transactions, even if the amount being redacted is provided, is that we move away from being a simple, clear view of your spending, to being a curated view of your spending where your bank account has an opinion (and therefore agenda) over where your money goes. I believe there’s a huge benefit in staying neutral, especially as the product grows and reaches more types of user with varying natures of spending :slight_smile:

It’s a big topic with lots of tradeoffs and implications to consider, and always interesting to have the conversation!


(Alexie Staffer) #7

Thanks @zancler You have very good points, and I agree that the current implementation is very clear, because all the things in the list are things I’ve deliberately bought and it’s great to see them.

(With the exception of Active Card Checks, and Playstation taking 10p and refunding 10p immediately rather than doing an active card check. Which is what gave me the idea in the first place)

The situation I’m thinking of is when you become a full bank, and I run my entire list of approx. 50 direct debits and standing orders through the app. It would become incomprehensible very quickly. Perhaps that’s a problem to be solved with Reoccuring Payments. But in the absence of that functionality I want to just quickly check, was this charge the same or close to the charge last month, and then just hide it or group it all together as just boring stuff.

So perhaps hiding is better served by Grouping?

  • New payment comes in
  • tap to send to “Bills” group
  • the first line of todays transactions is “3 Transactions in Bills, - £30”

You can remove the banking agenda worry by making the grouping all user driven.

Thanks again, great work taking all this into consideration.