Moved these comments here to a new thread as it is an interesting, worthwhile and, most important, fun discussion, but we don’t want to take the original thread off topic
Unless they dispatched it immediately, not sure why they couldn’t just correct it on their system instead of telling you to request a refund. That just seems totally unnecessary
(Unless they inherited some aged computing, totally pre-web focussed, system like Carphone Warehouse did from Dixons!)
So many companies are terrible at this stuff. It’s rare they have the necessary internal systems in place for staff to do this stuff. Some places can’t even cancel your orders, and advise you to instead refuse delivery.
And this is exactly why. One company that contracted us recently to consult on an architecture upgrade was still running on things on Windows Me with zero automation. Talk about archaic. They had no internal tools for anything really. I wish I could tell you that’s the worst I’d seen this decade.
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I don’t want to take this thread off-topic, but that really would be (another) thread worth having
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Did I miss the announcement that you’re coral crew now?
Congratulations 
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Congrats on the Coral Crew post! 
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Thanks!
My ennoblement is running slightly ahead of the announcement
Starting off very gently with a bit of light splitting out of uncontroversial posts!
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I read that as “a bit of light spitting out of uncontroversial posts.”
Congrats on the new job!!!
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Thanks!
Hopefully not going to find myself on either end of controversial posts, spitted out or otherwise 
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