Hi guys

Help
1

Hi anyone know why I been charged twice fr sky yesterday 29th Sept and today 30th

2

Hi Aysha & welcome :wave:

Did you have enough in your account to pay the Sky debit yesterday (19th)?

Are the 2 transactions exactly the same value?

If you go into each of the transactions, is one of them showing ‘Pending’ at the bottom of the transaction details?

3

You need to ask Sky, not Monzo.

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4

Speak to Sky.

If what you’re saying is true, they’re the ones that requested 2 payments. Monzo just do as they’re told.

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5

I get charged a day apart by sky. One day it’s the TV and the next mobile

Have you logged into MySky to see what bills they’ve said were due?

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6

Start with Sky and see what they say. If they say it’s a bank issue, talk to Monzo. But, no, I don’t know why you’ve been charged twice.

I hope it gets sorted and you can come back and update us.

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7

Hi all sorted they have said I must have made one payment on my app then they took my usual one on the set date so basically payed my monthly one early hence y I got charged fr that via d.d
They will take the extra fr next month as its due next week anyway

Thanks fr ur feedbk

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