Payment made twice by Monzo?

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1

Has someone payment made twice by monzo?

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2

Hi @Bitcoin & welcome :wave:

Does one of the 843.00 debits show as ā€˜Pendingā€™ if you tap on it/them to view the details?
And the same with the 56.20 debit - does one of them also show ā€˜Pendingā€™ in the details?

Usually, with cases like this one of them will be cancelled (it will disappear) when the merchant fails to claim it. If everything worked as it should and each one was a genuine, single debit, the merchant will claim only one of them so the other will eventually disappear from your transaction list.

There are cases where the charges have been made twice and you should contact 51parcel.com to verify & confirm they have taken only 1 payment for each duplicated transaction. Evidence of this may be in your 51parcel.com account (if you have one)

1 Like
3

Hi, thank you for your reply!

I have asked 51Parcel.com, they only receive one transaction. Also, they are not pending, my money truly paid.

Besides, my friend also have same situation on this website, he use Monzo card too.

I think itā€™s Monzoā€™s problem

4

Thatā€™s best taken up with Monzo then. Specific account queries canā€™t be handled here. Itā€™s too public an environment.

5

Indeed, view one of the transactions, scroll to the bottom and press ā€œSomething wrong, get helpā€ - we canā€™t help you here

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Iā€™ve had this albeit with much smaller sums. There was [?] a glitch in the system which showed two identical transactions. You should see your balance reflect only one in each case. R-