Hi, I have been waiting 6 days for verification, the app states upto 48 hours, no helpline to communicate with a human being,! has anyone any ideas, I have emailed them today but still no reply !
It can take upto a 11 days for verification in some instances. Calling/emailing won’t speed it up or get you any info, all you can do is sit tight and wait for the app to give you an update.
How quickly do we open personal current accounts?
We give customers an account number and enable them to start paying into the account:
- The same day, for 89% of customers
- On average, in 1 day; and
- Within 11 days for 99% of customers
Ok thanks, I think they should state what the waiting time is on the Monzo App.