Help phone restore


#1

I’ve had to reset my phone. Reinstalled Monzo app. Asks me for email address and clicked link. Seems to be talking me through the process of creating a new account when I want to access my existing one. Thanks


(Andre Borie) #2

Did you use the same email address as before?


#3

Make sure you’re using the right email and haven’t accidently used the new account instead of log in.


#4

Yes. Same one.


(Andy) #5

Sounds like you’re using a different email address. Try checking that and/or email help@monzo.com to get you back up and running. If it’s really urgent 0800 8021 281


#6

Thanks will do.


(Andre Borie) #7

You can test whether you’ve got the right email using the API playground: https://developers.monzo.com

If it lets you login and you can see your accounts there then you’ve got the right email, otherwise I’m afraid it’s wrong.


#8

Hi. Sorted it. I had updated my email via chat the other day and was using that one. However update not applied. Tried my old one and sorted. Thank you all.


(Graham - Mental health professional) #9

Nice support :+1: