If you only signed up a minute ago and you only have one email address then it sounds like you made a typo in your email address when you signed up.
The reason it is asking for your phone number is because it doesn’t recognise the email address you’ve entered so it thinks that you want to sign up for an account. Then when you enter your phone number it says that it is in use because it is already associated with an account.
You will need to contact Monzo to resolve this.
i am getting emails from them
Can you sign into web.monzo.com? The online version of your account.
yes thats what i am on typeing
Can you elaborate on that please?
Have you signed into web.monzo.com
It sounds like you’re confusing this forum as with the above link - when they’re two entirely different things.
I bet you’re getting the emails because the email you’re typing in is your email, but the on you used originally has a typo in it.
You need to email Monzo
help@monzo.com and explain.
I am typing on the online vision
There is no typing on web.monzo.com
If you click the link you will see what I’m talking about.
Click this link - web.monzo.com
Type your email address
Go to your email. Do you get an email? Click it. What happens?
Memories of Rainbow, sock thing and cartoon man rapidly flooding back…
It asks for my mobile number I then it says My number is in used
The online version doesn’t ask for your mobile number - it will either log you in or tell you your account doesn’t exist.
Those are the only two outcomes from logging into web.monzo.com
I can log in to online but not my phone
You can log into your account via the link? You see your balance/transactions etc?
I can only log in online but not on my phone
You didn’t answer his question.
Then when you are logged in, press the button and get support
Where do I find that
Show us a screenshot of what you see
You said you logged in on the web, it’s right there in front of you.
You’re not making any sense and you’re not explaining what you’re doing.
If you’ve logged in with the link that has been posted about 50 times, you’ll see those two buttons below your name and account numbers.