I’ve noticed a few posts criticising the long delays for support these days. I haven’t experienced this myself, with all messages being responded to within 10 minutes or so.
Today I had my first really stellar experience with Monzo, and had a direct comparison with the legacy banks. I just thought I’d share my experience.
I’m buying a new car and getting a special Scottish government funded interest-free EV loan. A great perk, but unlike most car finance, this payment is paid directly into your bank account for to to subsequently pay for the vehicle.
It means that I would have £35,000 coming into my bank, then a few days later have to make a payment of almost £50,000 - above the Monzo limit.
I was assured this would not be a problem, and they were completely right. I started a chat today asking to raise my limit and got a reply in about 10 minutes asking for some confirmation. A few minutes later I was able to make my payment. Outstanding service!
I can compare this directly because a number of other folks are also buying this car and going through the same process. Most of them have had to split the payment into multiple chunks, paying over multiple days. Some have had to go into the branch. I, rather smugly, was able to do the whole thing from my home office.
Hats off to Monzo - excellent customer service and (as we all know) miles ahead of the legacy competition. I also love how friendly and personal all of the CS folks are - it’s like chatting to a friend rather than a stuffy old bank!