Did they really? I feel like this is a bit too far if so.
Yes, how do you view your chat history in app without creating a new chat? I remember there was a link somewhere in the help section but canāt find it now
Donāt get me wrong, even this makes a little sense to me. But I had to wait too long to get access to my account back, it gives no confidence to go āFull Monzoā and then get locked out for 2-3 days because of a āsuspiciousā card transaction
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I have to say sending over my personal texts with someone would be too much for my bank, and Iād be moving away from that.
I get it, but then I donāt like it.
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I just went to a part of the chat that was something like Hello, Hi and a few missed calls, but I really donāt get how this stops someone who is already lying to Monzo being scammed when the āproofā itās as simple as changing a contact name
If you can be convinced to lie to the person on the phone for 30 minutes, sending some fake screenshots the scammer sent you in the chat doesnāt seem out of reach?
The Monzo rep also really wanted them while I was on the phone, but I was struggling to find a bit of the chat I was comfortable to send over so I told them Iād get it over after the call
I suspect this is why. You had all the security controls turned on including additional ones.
I would guess that if you didnāt the check, probably, wouldnāt have triggered.
In the same way someone with a CIFAS marker would expect a secondary level of protection.
I know I can be critical of Monzo but in fairness if Iām on their side Iāll also say so. So for me, this seems like they did it right.
Enjoy your watch by the way!
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The thread actually instilled some confidence in me, I was glad to see it was an automatic check unlike mine and I hope they make proper automatic systems if they arenāt going to hire the staff to make these checks as quick as they should be
Where you moving next? 
This is extreme. Wonder if the level of fraud involved with Apple and things like NS&I has risen.
Though NS&I is an unusual one, as I donāt think you can withdraw from there without a verified account (unless Iām confused with something else).
Thinking back, there was a fair bit of fraud involving Apple. People would get calls from āthe bankā saying they need to stop fraud etc at the Apple Store in such city.
This conversation would lead to cards being added to someone elseās Apple Pay and then youād see it rinsed at an Apple Store in person, via Apple Pay.
Sticking with them mainly aswell, though probably heading over to Tide for my business
Will keep savings in Chase or Nationwide so I have a backup
Locking my business account because of a personal account issue was insanity
So what would they do if, like is quite common with me, tāother half has just asked me to send her Ā£x? Thereās no texts, no call log and weāre not friends on social media.
I guess they put you back in the specialist queue for another few days 
A little off topic but thereās a guy taking it out on monzo that the home office froze his money:
https://www.reddit.com/r/monzo/s/E4uRLkb3DQ
What has that got to do with this thread?
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True true, I never know where to post the freeze related stuff like that 
You donāt need to post every fairytale from Reddit.
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He did show some screenshots which is rare for Reddit stories! Iām just wondering how he took so long to realise he might be in some deep sh*t
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Iāve done a few of the video things myself (when logging in again), wouldnāt even care if I had to do one in public Iām just glad they actually automated it so you donāt have to wait for support
Great news!
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Eurhh same.
Maybe I need a new bed. Iāll use revolut if I do, cba with all this video stuffs 
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Hope you have a pen and paper ready to hold up 
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Another person with the same story as me
Do they actually refuse your direct debits to āprotect your accountā after you tried to make a bank transfer or card payment?
How can anyone argue thatās reasonable? Again, if your going to do this kind of stuff the support need to be there to deal with it instantly