Issue with Monzo and PayPal

Monzo Chat
1

Just bought some regular stuff off the internet via paypal, got the confirmation of payment etc via email and on the website.
However nothing has came out of my monzo ?

Thanks

2

Do you have more than one bank/card account linked to PayPal?

3

Yep. However I definitely selected the Monzo card as it’s my default.

4

Just double check the other accounts linked. I’ve never had this issue before with PayPal and mozno

6

Theres no money on any of them except Monzo

7

Could be. However usually it comes out instantly.

9

Yes. And i got confirmation email

10

It might be worth checking the “Activity” tab in PayPal. Click on the transaction you have a concern with and it should confirm what the payment method was. If it was through Monzo then just get in touch with them using the in app chat. Hope this helps and let us know how you get on.

1 Like
12

Definitely paid with card. In my paypal on the transaction it says " Mastercard **** "

14

Ok the money has come out of my account but the transaction isn’t listed ( in my monzo )

15

Have you tried force closing and reopening the app?

16

Yep. Shall I contact Monzo via the app ?

17

It may be a paypal rather than monzo issue but obviously can’t say for sure

18

Ok i’ve sent an in-app message

19

Has the payment been deducted from your Monzo balance but not showing in your feed?

1 Like
20

Correct

21

Same happened to me with lunch but I was using my apple watch with apple pay. it has come through about 50 mins later with notification and on feed but my roundups not working.

1 Like
22

Just come through, sorted

1 Like
23

A payment notification took about 10 mins to come through to me earlier. Seems monzo may be having a few delays?

At least it has come through :slight_smile:

1 Like
24

This seems to have happened on and off for at least a week!