GPS outage again


(Andre Borie) #1

Looks like we haven’t had one of those in a while and I was starting to miss it. Thankfully, GPS kept their promise and delivered. :joy:

Revolut, Starling & Curve users have issues apparently. Curious thing for Curve, for online transactions CRV believes the transaction declined when they’ve actually authorised it, and refund the money to your backing card straight away, giving you (temporary) free money.


(Danny) #2

Have Starling admitted it yet or are they staying silent as per?


(l8n.me) #3

Anne has already said a couple of times that they’re looking into the issues, although she doesn’t seem to be suggesting its with GPS so presumably they’re still trying to find out.


(Andre Borie) #4

They changed the immediate status to “partially degraded” (all card payments fail & undefined Apple Pay behaviour - see Starling Feedback thread - is merely “degraded” for them) but didn’t post an actual incident item so it wouldn’t trigger any notification even if you subscribed for updates, and will not leave any history.


Revolut Feedback
(Andre Borie) #5

Nothing to do with Starling, it’s a GPS issue. My Curve is behaving weird too, and it’s been going on since last night.


(l8n.me) #6

I think you’re telling the wrong person…


(Andre Borie) #8

You should ask Anne from Starling. :wink:


(Danny) #9

They should just buy GPS seeing as she sends her engineers in to ‘fix the issues’ lol


(Andre Borie) #10

Honestly if they do that and take over their operations I would be confident they won’t be having any outages. In-house Starling tech has always been rock solid from what I can see.


#11

More info when logging into app which would be useful on status page! Dealing with an invalid balance for a few days is also a PITA


(Andre Borie) #12

which would be useful on status page

But that will appear in the incident history and they can’t have that. :joy:

I hate how they’re downplaying the issue saying “some of our cards” and “few transactions”. Not only does it seem like a lie (all GPS cards are affected, unless they silently switched and released cards from a different processor) but for a bank they should be rock-solid and better be safe than sorry, so if they’re unsure of their ability to process payments they should just bite the bullet and recommend taking another card. Recommending to “brute force” your way at a merchant hoping it will work after a decline is ridiculous.


(l8n.me) #13

To be fair, i’ve used mine a few times so far today without any issues at all, so while it may be potentially affecting all customers, it does seem to be intermittent.


(Andre Borie) #14

Good to know. Did card-present payments also get reversed like the online ones do? Seems to be causing quite a bit of confusion and I can see some people paying twice for their goods, not knowing that their first payment has actually gone through and will be presented a week later.


(Lawrence Ferguson) #15

Mine works fine too. Spent £7 in co op. Didn’t realize there was an issue till saw message.


(Andre Borie) #16

Resolved? Curve just worked online for me too.

No more free money I guess. :sob:


(Jack) #17

Were there not talks about Starling moving away from GPS?

Nice to see Revolut are, their post was refreshing.
Over the last 12 months, GPS has shown they aren’t reliable enough, I can understand the initial use as a startup though. Maybe they just can’t cope with the growth of the fin tech’s :smiley: who knows. Either way, they need to pull their finger out.