Decline at CrossCountry


(Hugh) #1

Not sure if this is a known bug, I know there are some issues with XC/Arriva on board purchases but this was online. Current Account card was just declined online due to a “system error” - not the usual “declined because you don’t have enough money”. image

Nothing shown up in feed either.
Ideas?


(Alex Sherwood) #2

Have you reported this in the in-app chat?


(Hugh) #3

Yup and on Twitter but it’s out of hours so not expecting a response until tomorrow :slight_smile:

Edit: CrossCountry are escualting it (along with another bug report I made!) and I’ve asked that they email Monzo to figure something out. Hopefully should be fixed soon :slight_smile:


(system) #4

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