So went to check Starling Community to see what they are saying about outages. CEO has put up a statement, you can read Here
I am a Starling customer (Soon to be ex - Andriod pay is Here ) and was disappointed to see the word apology missing from the statement. There was bit of blame transfer as well, I wonder who is
one particular pre-paid card issuer
Monzon CEO @tom also put up this blog post (statement) on the 4th line he just simply apologised and went on to explain CA roll out, kinda assured that these outages will all but history.
Someone asked about the difference other day at another thread - I think here it is. I donāt want to start Monzo v Starling just wanted to highlight different approaches and perhaps mentality.
I think the sensible ones are just moving away from them so they donāt have to. I seem to remember Revolut were also building their own processing system?
I guess contract they have signed up to will not allow them to criticise GPS publicly.
I was surprised to discover GPS has only 278 flowers on twitter and they never mention any outages https://twitter.com/GPS_Processor
I do find Starling to be very corporate. I keep seeing the expression āStarling are a bank trying to be fintech and Monzo are a fintech trying to be a bankā which I think sums it up quite well.
Which works better, if either, weāll find out but Starling havenāt had a smooth start. Lots of time to go and lessons to be learnt yet though.
Outside of early adopters, youād expect people to be more comfortable with a company being a secure, stable bank first, then focusing on tech, then the other way round. Get the basics right first.
āAs I write, some of our amazing Starling engineers are working directly at the premises of our supplier, GPS, to ensure that Starling customers continue to enjoy all the benefits we offer.ā
Sorry but no, I donāt believe this bitā¦ A ātiny challenger bankā allowed in to GPS premises??? Nah
I really want Starling to succeed but if they keep this nonsense going on theyāll die off and potentially give a bad image to all the challenger banks in the eyes of the general public.
Maybe we can all contribute a few bucks to fund their in-house card processing infrastructure?