When I came to the UK (July 2015) I had a horrible experience with legacy banks: I had to get a job which I couldn’t land without a bank account, which I couldn’t open without a proof of address, which I couldn’t have without a job.
No bank assistant was able to tell me why their legacy bank started needing a proof of address whereas a couple of weeks earlier they only needed a passport. I thought it was completely unnecessary and it literally felt like institutional xenophobia (the change of policy was introduced 2 weeks before the wave of immigrants like me moved to Scotland trying to get a job in the Fringe Festival) It was also not even intelligent from a business perspective bc I only needed a bank account so that I could pay my wages and incidentally GIVE THEM BUSINESS!
Those weeks were a freaking nightmare, definitely not great for a person with a fairly fragile mental health. I am sooooo glad to see that is moving in the right direction! Well done peeps!