Gambling Site - Cannot Withdraw, no 3DS

Help
1

Hi all,

Just signed up to GalaSpins and deposited £10 with my Monzo (no in-app pop-up for confirmation of the payment - 3D Secure?). Won a little and so wanted to withdraw but the card wasnt in my available withdrawal methods. Spoke to LiveChat who said I couldnt withdraw because my card is not yet 3D Secure verified - I understood that it was the merchants responsibility to check that on depositing/payment?

Theyre saying I need to 3DS verify the card, anyone had any similar experiences or know how to resolve?

2

You could point the live chat to this 2018 link and see them squirm.

3

Have you passed account verification?

Maybe they don’t do 3DS on the initial deposit so that you can’t cash out straight away.

4

I had said to them that I knew Monzo was 3DS, that Id used the card previously where it had asked for verification! Seemingly having none of it.

5

Yeup - auto-approved.

I even tested another £5 deposit to check. Still no option to withdraw. Oddly I didnt get an app notification for that one (cant recall if I got one for the first deposit tbh)…

6

Speak to Monzo chat and see what they suggest

7

Where do I find that? I cant see it in the app (bottom of the Help section as its supposedly meant to be).

iOS v3.62.0

8

Search “contact” and it’ll be there.

I wonder if it’s some sort of delaying tactic in the hope you just gamble it and lose it.

1 Like
9

Thanks @Revels - found it now.

I dont know - LC simply said I had to withdraw via the bank. I trialled a £5 withdrawal and it was back within my account within 2 hours. Just a PITA.

10

I did matched betting for a while and this is very real with some fringe sites. Bingo and casino sites are the worst because they know the vast majority of their clientele will just put a bet on until the balance is 0.

The customer services will make things up like “3d secure issue” to make you go and put it all on red!

3 Likes