So, I made a terrible mistake in depositing money to what I believed to be a genuine gambling company.
I deposited over 3K to a company last week in a few hours, the transactions were paid to a complete different company who didn’t use the gambling merchant ID and are based in Ukraine.
After my deposits I attempted to withdraw my ‘winnings’. I was told I needed to verify my account but was unable to do so. Alarm bells sounded and I read reviews on this so called casino and everyone experiences the same. Impossible to withdraw.
I have contacted the company by email and live chat and when I ask questions regarding their license and why they are using a company in Ukraine to disguise themselves they disconnect me.
I have provided this evidence to Monzo yet they say they cannot do a chargeback as I paid the money and once Monzo pays the money they is nothing else that can be done. After looking at Mastercards guides it states a chargeback can be done if the service is not provided. My argument is that the service they offered is nothing like what I received. They are not even registered to operate in the UK.
Monzo are refusing to attempt a chargeback. Where can I go ? So upset and hurt