Hello Mihai!
I can confirm that the conversation you had with my colleague in Customer Support was correct with regards to the missing TfL amount that’s not yet showing in your feed. As some of our community members have already mentioned, all TfL payments are processed offline and not in real time, which can lead to a delay in the amount showing in your feed.
I am sincerely sorry that you have such a low opinion of our company that you believe we would ever “make up a story” or create “a fake transaction” - I can personally assure you that nobody here would even dream of doing such a thing, and neither would our infrastructure allow for this to happen.
As you can see for yourself by the replies in this thread, our community full of happy customers stands as testament to the fact that great customer support is our number one priority and once again, if that hasn’t been your experience, then I apologise for that.
The feed should resolve itself with the TfL transaction, but I must add that we are in Beta, and we do occasionally have problems like this with feed items not showing correctly. If it hasn’t appeared for you by tomorrow, feel free to ask us on here or in the in-app chat to raise a ticket with the engineers in order to get this looked at as an engineering issue. I can already see the transaction you’re referring to in the backend, so it’s just a case of waiting for TfL to finish processing this, or looking at it from an engineering perspective as a missing data bug.
If there’s anything else you’d like us to look at, feel free to drop us a line any time, but please allow us to conduct an investigation before immediately pointing fingers. As mentioned, we’re a Beta service and sometimes there are bugs, and it’s a perfectly reasonable request to allow us to investigate without accusation of wrongdoing. If that seems unreasonable for you, then perhaps our app isn’t for you, at least not whilst we remain a Beta service.