Account_balance in transactions request

[alexs (Alex Sherwood)]

We’ve seen issues with TFL transactions in the past which may be the cause?

Funds missing after top up

Stuart is now dealing with this directly with the customer, and so I’ll be closing this thread - but just to add in another 2 cents - when I looked at the specific transaction in question when writing my reply last night, I checked the back-end data and it appeared we had some of the data such as the amount and vendor, but not all of it. (there’s over a dozen bits of information, mostly various numbers that relate to different things). I also wasn’t able to force resync the information to the f…

Obviously the Customer Support team have access to much more information about your transactions so if you want the conclusive answer, I’d recommend asking them to look into this.

I’d be interested to hear the explanation though