UPDATE 2:
Hello,
This is the final update, i hope anyway. I had a response to my complaint on the 3rd of November, which was 10 days later than their final response date.
They have apologised for what has happened with a lengthy email and have decided to compensate me with the funds for the scam as a sorry.
I’m glad its been ‘resolved’ finally, and that I got the money back in the end but the whole experience has been the worst customer service experiences of my life and is questioning if i should stay with the bank or not. Anyway it is now resolved. thanks for everyone’s advice and support over the past few months.
Have a good week everyone, thanks.