Hello I am traveling and got hit with a £250 fraudulent charge. I saw this immediately and got in touch with Monzo Chat. I froze my card and they are sending me a new one on my travels overseas. Thanks! I am traveling with other cards and travel with emergency £ so I am OK.
However, I am really concerned about getting my stolen money back:
I have not received my £ back. It is termed a dispute. OK. But I immediately marked it as fraud and got in touch with Monzo to tell them. Why do I have to wait? Isn’t there a difference between a disputed charge and fraud?
It has been 36 hours and no one has gotten in touch with me regarding this fraudulent charge even though I was told 24 hours.
Question: How can I successfully manoeuvre the Monzo disputes department to get my £ back?