I just want to say thank you to Monzo for helping me this past week. I am truly grateful to the whole team for helping me with my case. I appreciate it so much.
I got scammed just under a week ago out of a ALOT of money (everything I had)! This has affected my mental health really badly and I’m writing this to put out my story to make others aware that this can happen to ANYONE.
I got a call from ‘Barclays’ claiming my bank has been compromised & someone in Birmingham has tried to use it 3 times (I don’t live there). The scammer knew my full name , full address, mother’s maiden name , how many bank accounts I had (savings etc). He was very persuasive hence why I fell for it. He led me to believe he was making a new ‘sort code & account’ for me so that my money was safe. I was hesitant so I transferred some money into my Monzo account to be safe. But again he outsmarted me by saying ‘my balance needs to be mirrored otherwise my ‘new sort code / account’ won’t activate. PLEASE PLEASE NEVER send money to anyone. Learn from my mistake. They are very convincing. He had an answer for every question I had.!!!
If the bank ever calls you, HANG UP. And directly call yourself through the APP!
The bank will never call you to tell you to move money EVER. This has had a massive affect on my mental health as well as my trust with things. I’m so paranoid and was so depressed. Please if you ever go through this, speak to someone, anyone. Don’t go through this alone. - better yet HANG UP on the fake callers!
I’m so grateful to the Monzo team.